80% of customers say the experience a company provides is as important as its products or services.

Salesforce
 
MAKE EVERY CONTACT COUNT WITH
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80% of customers say the experience a company provides is as important as its products or services.

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It’s time to make Every Contact Count 

These days, customers know what they want and expect fast, accurate support across multiple channels—24/7, with a personal touch. Managing these expectations while running an efficient contact centre can feel like an impossible challenge.

And with thousands of customer interactions happening every minute, critical insights often slip through the cracks. That means missed opportunities to enhance service, streamline operations, and truly understand what customers need.  

That’s where Apollo comes in. 

Apollo is our intelligent data solution, built by experts who understand the complexities of contact centres. It turns untapped data into real-time, actionable insights—helping you improve customer interactions, optimise performance, and drive meaningful change.

Want to see it in action?

Join us for From Complexity to Clarity: Transforming Contact Centres with Apollo on 26th February 2025, where we’ll show you how Apollo cuts through the noise, delivering real impact. Secure your spot now and take the next step in reimagining your contact centre.

 

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Insights

​Apollo automatically categorises incoming calls based on their content.

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Analysis

​Apollo examines your call queues using sentiment analysis and categorisation, providing rich insights to help identify potential cost savings and improve customer servicet.

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Action

​Implement changes based on the analysis, enabling you to improve operational efficiency through automation. Create a feedback loop for consistent improvement 

Its powerful AI-driven capabilities allow you to make sense of all that noise. Reviewing every single customer contact, analysing its effectiveness, and providing vital insights for your organisation to act upon. 

You really don’t have to be superhuman to run a contact centre. With Apollo by your side, you already have the superpowers you need to ensure Every Contact Counts.

Fireside Chat

Behind the Change - Introducing Apollo 

Are you seeking greater clarity on your call interactions to gain valuable insights for informed decision-making throughout your customer experience? That’s exactly why we developed Apollo.


Listen to our expert panel of Simon Leyland, CEO and co-founder, Nick Seagrave, CTO and co-founder, Louise Mahrra, Marketing Director and Eliza Taylor, Change Director discussing exactly what Apollo is, why we developed it and how it is going to reimagine contact centre experiences. 

eBook

How AI is transforming customer experience in contact centres

Generative AI is the buzzword on everyone's lips. But does anybody genuinely understand how it works and what it really means for the future of contact centres?

To help find the answers, read our eBook “The Future. Unlocked: How Generative AI is transforming customer experience to ensure that Every Contact Counts. Learn how it really works, the challenges you need to be aware of, and, crucially, how you can unlock the true potential of AI to make Every Contact Count in your contact centre.

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By 2025, 75% of customer service interactions will be powered by AI.

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Blogs

The future of customer experience is here. Are you ready?

Your customers won't settle for anything but the best customer experience.  So, are you ready to deliver what they demand?  
Read our blog series now to ensure your tech stack is future-proofed, enabling every customer interaction to be a great experience and empowering you to make Every Contact Count in your contact centre.

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Is your contact centre technology holding you back?

Read our blog to uncover the potential hidden inefficiencies in your contact centre and how you can future-proof your operations to ensure your technology evolves at the same pace your organisation does.

READ NOW
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Every Contact Counts: The role of AI in transforming customer interactions

In the past, it simply wasn’t practical to review every customer interaction, making it virtually impossible to optimise service effectively. However, the future is here. Read our blog to find out how AI can ensure you’re truly listening and learning from every customer interaction, and, in turn, delivering the exceptional service your customers deserve.

READ NOW
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Why scalability in your contact centre matters

In a rapidly evolving customer service landscape, adaptability, flexibility and scalability are the hallmarks of organisations set to thrive in this dynamic new environment. Read our blog now to learn how scalability in your contact centre plays a crucial role in future-proofing its success.

READ NOW

 

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Automating customer service processes can lead to a 30-40% reduction in operational costs.

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Whitepaper

Unleashing the game-changing power of data lakes

As part of our TechTalk series, our CTO, Nick Seagrave cuts through the hype associated with new technologies that claim to revolutionise our industry. Separating fact from fiction. Nick gives you the straight talk you need to make better informed decisions for your organisation.

In our new whitepaper, he tackles the subject of data lakes.  Data is often hailed as the “new oil.” But, like oil, raw data is messy and unrefined unless properly harnessed. 

Nick explores the potential of data lakes and reveals how successful organisations are increasingly using them to harness the raw power of data, by turning it into game-changing, actionable insights.

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Datasheet

Apollo Overview

Apollo is the cutting-edge AI-powered data intelligence solution for contact centres from CloudInteract.

Download our datasheet for a concise overview of how its continuous learning cycle operates, the challenges it addresses, and the key benefits it can deliver to your organisation.

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Podcast

Transformational Change

Join us as we kick off the new year with a special episode of ACP featuring two expert guests from Cloud Interact. Eliza Taylor, Change Director, and Nick Seagrave, CTO, share their insights on the future of contact centers in 2025. 

The discussion dives into key themes such as change management, technological advancements, and the evolving customer experience. Learn about the role of AI, cloud migration, and innovative solutions like Apollo in transforming contact centers. Don't miss this engaging and informative discussion on the challenges and opportunities ahead!

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Brochure

Apollo. Every Contact Counts

Apollo is the new AI-powered data intelligence solution for contact centres, from CloudInteract. 


Download our Brochure now to find out how its continuous learning cycle works, the challenges it can help your business overcome and the benefits Apollo can bring to your organisation.

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Demo

See for yourself how Apollo can help you make Every Contact Count

If you’re reading this, there’s a good chance you now have a solid idea about Apollo’s game-changing capabilities for customer service organisations.  So, why not see for yourself how Apollo can help transform your contact centre operations?

Request a demo now and we’ll be in touch to set up a call where we can show you first-hand the true power of Apollo.

Request a Demo Now