Welcome to Apollo

Are you seeking greater clarity on your call interactions to gain valuable insights for informed decision-making throughout your customer experience? That’s exactly why we developed Apollo.

Apollo is our comprehensive data intelligence solution designed to enhance customer service operations and optimise interactions across any platform. It delivers detailed insights into the nature of customer enquiries, empowering your organisation to take proactive measures and navigate the complexities of customer service management.

• Insight

  Apollo automatically categorises incoming calls based on the content of the call, providing a clear understanding of customer needs.

• Analysis

  With comprehensive insights into call queues, including sentiment analysis and categorisation, Apollo helps identify potential cost savings and opportunities for improved customer service.

• Action

  Implement changes based on the analysis with the goal of automating as many calls as possible. Create a feedback loop for continuous improvement.

Watch our experts as they take you behind the change, and explain everything you need to know about Apollo: