🎯 Event Overview

Is your contact centre ready for the future? Join us for an engaging fireside chat discussion where two Amazon Connect experts - Arie Hazekamp and Puneet Badlani and CloudInteract’s Simon Leyland will walk you through the key steps to transform your customer experience.

This 1-hour session will cover everything from leveraging the power of automation and AI to creating seamless, personalised interactions for your customers. Whether you’re just starting or refining your processes, this session will provide best practice insights to help your business evolve.

Date & Time:

📅 Monday, November 4th, 2024
🕒 3:30 PM BST (UK) | 9:30 AM CDT | 10:30 AM EDT

🚀 What You’ll Learn:

• The Four Stages of CX Maturity:
  Understand the journey from foundational systems to an AI-powered contact centre.
• How to Harness Automation:
  Reduce agent workloads without compromising on personalised service.
• Actionable Insights for Proactive Customer Service:
  Learn how to enhance system integration and use real-time data to improve customer experience.
• The Future of AI in Contact Centres:
  Get insights from Amazon’s technical architects about how Amazon Connect is reshaping customer experiences.

📄 Agenda:

1. Welcome & Introduction 
   Simon Leyland kicks off the session with an introduction to the speakers and the importance of rethinking customer experience in today’s landscape.
2. Fireside Chat: The Power of Amazon Connect 
   AWS architects Puneet Badlani and Arie Hazekamp discuss the technical capabilities and future of Amazon Connect, and how it's transforming customer experience.
3. CloudInteract’s CX Maturity Journey 
   Simon Leyland presents CloudInteract’s CX Maturity Journey, offering practical steps for businesses to evolve from foundational operations to AI-driven customer experiences.
4. Panel Q&A: Ask the Experts 
   Attendees will have the opportunity to ask questions to both the AWS architects and Simon Leyland during this open, interactive panel.

👍 Why Attend?

Whether your organisation is just beginning its journey or looking to refine existing processes, this webinar will equip you with the knowledge to deliver seamless, future-ready customer experiences. Don’t miss out on expert insights, practical advice, and the opportunity to stay ahead of industry trends.

Can’t Attend Live?

No problem — register anyway, and we’ll send you the recording and slides so you can catch up at your convenience.