The Future of Customer Engagement: Inside Amazon Connect's Mobile Revolution
In this episode, Tom and Alex sit down with Ruben Opdenakker, Head of Product at Ideal Systems, to explore the mobile evolution of Amazon Connect — and how it's transforming the way organisations engage with customers.
Traditionally known as a powerful cloud contact centre solution, Amazon Connect is now breaking free from the desk with Mobile Connect. Discover how mobile capabilities are enabling field sales teams, engineers, and other remote employees to connect with customers on the go, all through a dedicated mobile app.
Whether you're in tech, CX or operations, this episode is packed with insights on making customer engagement smarter, faster, and truly mobile.
🎧 Listen now and reimagine what’s possible with Amazon Connect, wherever your team works.
