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    60 Seconds with... Bentley Paton
    36 mins listen
    Blogs
    60 Seconds with... Bentley Paton
    On 10/12/2024
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    60 Seconds with... Sarah Smith
    36 mins listen
    Blogs
    60 Seconds with... Sarah Smith
    On 10/12/2024
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    Episode 24 - AWS re:Invent 2024
    36 mins listen
    Podcasts
    Episode 24 - AWS re:Invent 2024
    On 11/12/2024
    View
    Game-Changing Automation for Contact Centres: A Complete Guide to Driving Tangible Business Gains
    36 mins listen
    Blogs Better Back Office
    Game-Changing Automation for Contact Centres: A Complete Guide to Driving Tangible Business Gains
    On 10/12/2024
    View
    60 Seconds with... Caroline Edwards
    36 mins listen
    Blogs
    60 Seconds with... Caroline Edwards
    On 10/12/2024
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    60 Seconds with... Muhammad Younis
    36 mins listen
    Blogs
    60 Seconds with... Muhammad Younis
    On 10/12/2024
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    60 Seconds with... Ian Hartwell
    Blogs
    60 Seconds with... Ian Hartwell
    On 10/12/2024
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    60 Seconds with... Clark Thompson
    36 mins listen
    Blogs
    60 Seconds with... Clark Thompson
    On 10/12/2024
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    CX Maturity Journey explained
    36 mins listen
    Videos Customer Experience
    CX Maturity Journey explained
    On 09/12/2024
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    Episode 23 - Screen Recording and Beyond
    36 mins listen
    Podcasts
    Episode 23 - Screen Recording and Beyond
    On 08/10/2024
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    Elevating an Adventure Travel Specialist - Swoop Customer Story
    1 min read
    Customer Stories
    Elevating an Adventure Travel Specialist - Swoop Customer Story
    On 03/12/2024
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    Infographic - Streamlining Operations during a complex divestiture
    1 min read
    Infographics
    Infographic - Streamlining Operations during a complex divestiture
    On 02/12/2024
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    Episode 22 - CX Insights with Emite
    36 mins listen
    Podcasts
    Episode 22 - CX Insights with Emite
    On 08/10/2024
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    Inside the Second Independent Amazon Connect User Group Event: A Day of Collaboration and Innovation
    3 min read
    Podcasts Blogs
    Inside the Second Independent Amazon Connect User Group Event: A Day of Collaboration and Innovation
    On 25/11/2024
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    What is Amazon Connect? An Introduction to the Future of Cloud-Based Contact Centres
    4 min read
    Blogs Customer Experience
    What is Amazon Connect? An Introduction to the Future of Cloud-Based Contact Centres
    On 22/11/2024
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    What's New in Amazon Connect - November 2024
    3 min read
    Blogs Customer Experience
    What's New in Amazon Connect - November 2024
    On 22/11/2024
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    Driving Collaboration and Overcoming Barriers to Transformation: Key Takeaways from TD Synnex Partner Update Briefing
    2 min read
    Blogs
    Driving Collaboration and Overcoming Barriers to Transformation: Key Takeaways from TD Synnex Partner Update Briefing
    On 21/11/2024
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    AI Unleashed: Transforming the Customer Service Landscape
    3 min read
    Blogs Customer Experience
    AI Unleashed: Transforming the Customer Service Landscape
    On 27/02/2024
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    Amazon Connect Communications Widget: In-app, Web, and Video Calling
    8 min read
    Blogs Customer Experience
    Amazon Connect Communications Widget: In-app, Web, and Video Calling
    On 22/02/2024
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    Navigating the New Era: AI-Powered Personalisation in Contact Centres
    2 min read
    Blogs Customer Experience
    Navigating the New Era: AI-Powered Personalisation in Contact Centres
    On 19/02/2024
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    Manual selection of outbound CLI, using the Amazon Connect Salesforce CTI Adaptor
    14 min read
    Blogs Data
    Manual selection of outbound CLI, using the Amazon Connect Salesforce CTI Adaptor
    On 01/02/2024
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    Redefining Customer Service Dynamics: The Human + AI Operating Model
    2 min read
    Blogs Customer Experience
    Redefining Customer Service Dynamics: The Human + AI Operating Model
    On 26/01/2024
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    CloudInteract achieves AWS Advanced Consulting Partner status
    1 min read
    News
    CloudInteract achieves AWS Advanced Consulting Partner status
    On 30/08/2023
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    Agent Evaluations with Amazon Connect
    3 min read
    Blogs Customer Experience
    Agent Evaluations with Amazon Connect
    On 21/08/2023
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    Amazon Connect CSAT Dashboard
    4 min read
    Blogs Better Back Office
    Amazon Connect CSAT Dashboard
    On 10/06/2023
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    Actionable NPS Insight from Amazon Connect
    3 min read
    Blogs Better Back Office
    Actionable NPS Insight from Amazon Connect
    On 28/06/2023
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    CloudInteract achieves the AWS Service Delivery designation for Amazon Connect
    1 min read
    News
    CloudInteract achieves the AWS Service Delivery designation for Amazon Connect
    On 26/06/2023
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    Combining Amazon Connect and Microsoft Teams Video to enhance Customer Experience
    5 min read
    Blogs Customer Experience
    Combining Amazon Connect and Microsoft Teams Video to enhance Customer Experience
    On 02/06/2023
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    Leveraging Amazon Connect and AWS Services for Outbound Dialling
    4 min read
    Blogs Customer Experience
    Leveraging Amazon Connect and AWS Services for Outbound Dialling
    On 22/05/2023
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    Unlock the Power of Amazon Connect: Enabling Search for Evaluated Contacts
    8 min read
    Blogs Data
    Unlock the Power of Amazon Connect: Enabling Search for Evaluated Contacts
    On 17/04/2023
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    Conversational AI - More than a Chatbot
    3 min read
    Blogs Customer Experience
    Conversational AI - More than a Chatbot
    On 02/04/2023
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    Harnessing the Power of Generative AI in Customer Experience
    1 min read
    Blogs Customer Experience
    Harnessing the Power of Generative AI in Customer Experience
    On 14/11/2024
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    Infographic - Mastering Amazon Connect Billing
    1 min read
    Infographics
    Infographic - Mastering Amazon Connect Billing
    On 13/11/2024
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    From Frustration to Transformation: Enhancing Customer Service with Amazon Connect CSAT Dashboard
    3 min read
    Blogs Customer Experience
    From Frustration to Transformation: Enhancing Customer Service with Amazon Connect CSAT Dashboard
    On 07/06/2024
    View
    Demystifying Generative AI
    10 min read
    Blogs
    Demystifying Generative AI
    On 13/06/2024
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    Amazon Connect Communications Widget: Enhancing Customer and Agent Experience with Context and Custom Views
    19 min read
    Blogs
    Amazon Connect Communications Widget: Enhancing Customer and Agent Experience with Context and Custom Views
    On 20/06/2024
    View
    Turning Customer Feedback into Action: Enhancing Service with Amazon Connect NPS Dashboard
    3 min read
    Blogs
    Turning Customer Feedback into Action: Enhancing Service with Amazon Connect NPS Dashboard
    On 06/09/2024
    View
    Microsoft announce Dynamics 365 Contact Centre
    2 min read
    Blogs
    Microsoft announce Dynamics 365 Contact Centre
    On 06/08/2024
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    Mastering Amazon Connect Billing: Subscription vs. Consumption-Based Models
    4 min read
    Blogs Customer Experience
    Mastering Amazon Connect Billing: Subscription vs. Consumption-Based Models
    On 11/11/2024
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    Streamlining operations during a Complex Divestiture with Advanced Contact Centre and Workplace Solutions
    1 min read
    Customer Stories
    Streamlining operations during a Complex Divestiture with Advanced Contact Centre and Workplace Solutions
    On 11/11/2024
    View
    Episode 21 - Mastering Amazon Connect Billing
    36 mins listen
    Podcasts
    Episode 21 - Mastering Amazon Connect Billing
    On 07/11/2024
    View
    Webinar Recap - Reimagine the Future of Your Contact Centre
    3 min read
    Webinars Modern Workplace
    Webinar Recap - Reimagine the Future of Your Contact Centre
    On 04/11/2024
    View
    Episode 20 - Simon, CloudInteract CEO
    36 mins listen
    Podcasts
    Episode 20 - Simon, CloudInteract CEO
    On 08/10/2024
    View
    Tech Talk: Unlocking the Power of Generative AI – One Step at a Time
    4 min read
    Blogs Brilliant Business Cases
    Tech Talk: Unlocking the Power of Generative AI – One Step at a Time
    On 14/10/2024
    View
    Understanding the CX Maturity Journey: Are you ready to transform
    6 min read
    Blogs Brilliant Business Cases
    Understanding the CX Maturity Journey: Are you ready to transform
    On 10/10/2024
    View
    When extraordinary minds face challenges, Pearson turns to CloudInteract for solutions
    1 min read
    Customer Stories
    When extraordinary minds face challenges, Pearson turns to CloudInteract for solutions
    On 01/10/2024
    View
    Episode 19 - Omningage and Rocket CCaaS
    37 mins listen
    Podcasts
    Episode 19 - Omningage and Rocket CCaaS
    On 02/10/2024
    View
    What is Total Experience?
    5 min read
    Blogs Customer Experience
    What is Total Experience?
    On 29/09/2024
    View
    Infographic: The Winning Formula - Key Achievements from a data-driven Contact Centre
    Infographics
    Infographic: The Winning Formula - Key Achievements from a data-driven Contact Centre
    On 24/09/2024
    View
    Hypergrowth UK customer service software provider announces new hires to fuel UK growth and US expansion
    2 min read
    News
    Hypergrowth UK customer service software provider announces new hires to fuel UK growth and US expansion
    On 20/09/2024
    View
    Episode 18 - Learning & Development
    30 mins listen
    Podcasts
    Episode 18 - Learning & Development
    On 18/09/2024
    View
    We did it! CloudInteract achieves Amazon Advanced Partner Status
    2 min read
    News
    We did it! CloudInteract achieves Amazon Advanced Partner Status
    On 12/09/2024
    View
    Episode 17 - Performance Monitoring and Experience Management with Operata
    28 mins listen
    Podcasts
    Episode 17 - Performance Monitoring and Experience Management with Operata
    On 04/09/2024
    View
    Episode 16 - re:Invent is Coming
    32 mins listen
    Podcasts
    Episode 16 - re:Invent is Coming
    On 21/08/2024
    View
    Episode 15 - Quality Monitoring
    30 mins listen
    Podcasts
    Episode 15 - Quality Monitoring
    On 09/08/2024
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    Episode 14 - Nopaque
    31 mins listen
    Podcasts
    Episode 14 - Nopaque
    On 24/07/2024
    View
    Episode 13 - AI in Amazon Connect
    29 mins listen
    Podcasts
    Episode 13 - AI in Amazon Connect
    On 11/07/2024
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    Episode 12 - The Independent User Group for Amazon Connect Inaugural Meetup
    35 mins listen
    Podcasts
    Episode 12 - The Independent User Group for Amazon Connect Inaugural Meetup
    On 26/06/2024
    View
    Episode 11 - After Deployment
    32 mins listen
    Podcasts
    Episode 11 - After Deployment
    On 12/06/2024
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    Episode 10 - Arie Hazekamp, Amazon Connect
    29 mins listen
    Podcasts
    Episode 10 - Arie Hazekamp, Amazon Connect
    On 29/05/2024
    View
    Episode 9 - Project Management
    32 mins listen
    Podcasts
    Episode 9 - Project Management
    On 15/05/2024
    View
    Episode 8 - Workforce Management & Optimization
    38 mins listen
    Podcasts
    Episode 8 - Workforce Management & Optimization
    On 01/05/2024
    View
    Using ChatGPT in Employee Apps: Unlocking the Potential of Conversational AI for Global Enterprises
    4 min read
    Blogs
    Using ChatGPT in Employee Apps: Unlocking the Potential of Conversational AI for Global Enterprises
    On 22/04/2024
    View
    Episode 7 - PCI Compliance
    29 mins listen
    Podcasts
    Episode 7 - PCI Compliance
    On 17/04/2024
    View
    Episode 6 - Enterprise Connect 2024
    34 mins listen
    Podcasts
    Episode 6 - Enterprise Connect 2024
    On 03/04/2024
    View
    Episode 5 - Planning your Amazon Connect deployment
    34 mins listen
    Podcasts
    Episode 5 - Planning your Amazon Connect deployment
    On 20/03/2024
    View
    Episode 4 - Amazon Connect in Financial Services
    26 mins listen
    Podcasts
    Episode 4 - Amazon Connect in Financial Services
    On 06/03/2024
    View
    Episode 3 - Audio and Video Communication Widgets
    26 mins listen
    Podcasts
    Episode 3 - Audio and Video Communication Widgets
    On 21/02/2024
    View
    Episode 2 - CRM Integration
    40 mins listen
    Podcasts
    Episode 2 - CRM Integration
    On 07/02/2024
    View
    Episode 1 - Introduction to Amazon Connect
    21 mins listen
    Podcasts
    Episode 1 - Introduction to Amazon Connect
    On 20/01/2024
    View
    The value of a Modern CDP for the Contact Centre
    6 min read
    Blogs
    The value of a Modern CDP for the Contact Centre
    On 16/03/2023
    View

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