Following an exciting and fast-paced week at AWS re:Invent, Tom and Alex sat down to unpack the announcements, innovations, and trends that stood out to us this year. In this new episode of the CloudInteract Podcast, they explore how the latest AWS developments are shaping the future of cloud contact centres — with a special focus on Amazon Connect.
Amazon Connect remains one of the most rapidly evolving customer-experience platforms in the market, and this episode breaks down why. Tom and Alex walk through the fundamentals, recent enhancements, and real-world challenges the platform helps organisations solve. They also highlight what we believe are the most meaningful takeaways from re:Invent, and how these innovations translate into practical value for businesses designing next-generation customer-engagement solutions.
In this episode, you’ll learn about:
Whether you're a CX leader, architect, or AWS practitioner, this episode offers a clear, concise overview of what’s changing — and what it means for the future of customer engagement.
🎧 Listen to the full podcast here.