In this episode of the Amazon Connect Podcast (ACP), we talk to Saffron Archer and Veronica Lorena, both delivery leads at CloudInteract, about the key aspects of successfully managing Amazon Connect deployment projects.
We delve into the importance of project management, the challenges of coordinating with multiple stakeholders, and the benefits of agile methodologies in ensuring adaptability and continuous improvement in contact center deployments.
We also covers the significance of involving various levels of staff, from C-level executives to agents, to get a comprehensive understanding of needs and impacts.
Hopefully this episode will give you an insight into the strategic planning and execution necessary to maximize the potential of Amazon Connect while accommodating the complexities of evolving business and technology landscapes.